Sunday, April 2, 2017
Apple Mail app can not connect to Gmail
Apple Mail app can not connect to Gmail
Apple Mail is the default email client that comes with every Mac starting from OS X 10.0.Mac users depend on Apple Mail for their day-to-day email use as it gives them an easy way to manage and organize their emails and conversations.It works almost the same way as Microsoft outlook does but give you better features and search opportunities.Apples Mail.app works perfectly fine with all the Email service providers but sometimes it gets quite a few issues with some of the Email service providers, either due to extra layer of security applied by Email service provider or incorrect settings in the Apple Mail app.
ItÕs easy to set up and work with many popular email services like iCloud, Gmail, Yahoo, AOL, and Microsoft Exchange. Have multiple accounts? No problem.You can set up as many as you want.It works flawlessly but sometimes, some versions of Apple Mail app have been quite famous for having issues with Gmail and to fix this bug Apple released a separate update for Mail app which can be downloaded from App Store or directly from here.
Here in this article I am going to explain the troubleshooting steps for Gmail connection problem with Apple Mail.
Issue: Gmail Inbox folder/Mailbox shows an exclamation mark, when you click on the exclamation mark it asks to take all the account online and then gives error message "There may be a problem with the mail server or network,verify the settings for Googleor try again.
The server returned the error:Mail was unable to connect to server "imap.gmail.com" using SSL on the default ports.Verify that this server supports SSL and that your account settings are correct."
First sign into the web version of Gmail at https://mail.google.com on the device where you are setting up your email client.Once youÕre signed in, Go to the Mail menu at the top and select preferences then click on Account on the new preferences window and type in the same password in the password box.
After correcting the password close this preferences window and reopen the mail to see if Gmail works.If it does not, move to Step 2.
2. Make sure the mail server settings are correct
Sometimes the settings in Apple Mail preferences get altered somehow resulting in mail not connecting.So open the mail preferences window again as opened in Step-1.Check the incoming mail server address and go to the advance tab to check the port no and if the SSL is checked.Match the settings in preferences window with the correct one mentioned below for incoming and outgoing mail server.
Gmail Mail Server Settings
Incoming Mail (IMAP) Server - Requires SSL
Server : imap.gmail.com
Port: 993
Requires SSL:Yes
Incoming Mail (POP3) Server - requires SSL
Server: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL
Server: smtp.gmail.com
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Server timeouts Greater than 1 minute, we recommend 5
Full Name or Display Name: [your Full name]
Account Name or User Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your recent Gmail password
3. Make sure the imap / pop is enabled for your account
2-Step verification adds an extra layer of security.Most people only have one layer Ð their password Ð to protect their account. With 2-Step Verification, if a bad guy hacks through your password layer, hell still need your phone or Security Key to get into your account.
2-Step verification sends an authentication code to mobile device immediately after entering the Google Account password.Depending on how you opted to receive the code, by one-time code from the Google Authenticator app on your smartphone or via text message or phone call. You then enter the code to successfully sign in.
To use 2-Step Verification and security keys you must have a mobile phone that can receive the verification code via text message or phone call, or an Android, BlackBerry, or iPhone. These devices use the Google Authenticator mobile app to generate the verification code.
If youve turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.An App Password allows 2-Step Verification users to access their account from apps or devices that do not support verification codes.
To create an App password, follow these steps:
Note: If you go to your App password page and it says the settings you are looking for is not available for your accounts then it means you do not have your 2-Step verification turned on.
If you have iOS 8.3 on your iPhone or OSX 10.10.3 on your Mac, you will no longer have to use App passwords to use 2-Step Verification.
5. Make sure the App is not checking for new mails more than once in every 10 minutes
Make sure your Apple mail app isnt set to check for new emails too often. If your Apple mail app checks for new messages more than once every 10 minutes, the appÕs access to your account could be blocked.
To verify the settings go to the Mail preferences as shown in Step-1 and select General on the top.
Change the settings to Every 15 minutes for checking new messages then close the preferences window and follow the next Step-6.
6. Unblock the Application Access to your Google Account
When youre trying to access your Gmail account for your business or personal use, you may encounter an error that reads "web login required," or "invalid credentials," which prevents you from accessing your account.This problem may stem from the server accessing your Gmail more than once every 10 minutes
As a security precaution, Google may prevent an application from accessing your account if its the first time, this application sign in to your account, or if its attempting to sign in from a new location.If you want to allow this application to access your account, you need to reset the CAPTCHA security characters set for your account.
To Reset CAPTCHA and allow your App, access to your Google Account
7. Allow less secure App to Access your Google account
Google may block sign-in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe.
To Allow less secure app to access your account..
Now Close all open windows and reopen Mail app to see if Gmail works.If it still does not work move to next Step-8.
8. Delete the expired/revoked certificates and old password entry saved in Keychain
ItÕs easy to set up and work with many popular email services like iCloud, Gmail, Yahoo, AOL, and Microsoft Exchange. Have multiple accounts? No problem.You can set up as many as you want.It works flawlessly but sometimes, some versions of Apple Mail app have been quite famous for having issues with Gmail and to fix this bug Apple released a separate update for Mail app which can be downloaded from App Store or directly from here.
Here in this article I am going to explain the troubleshooting steps for Gmail connection problem with Apple Mail.
Issue: Gmail Inbox folder/Mailbox shows an exclamation mark, when you click on the exclamation mark it asks to take all the account online and then gives error message "There may be a problem with the mail server or network,verify the settings for Googleor try again.
The server returned the error:Mail was unable to connect to server "imap.gmail.com" using SSL on the default ports.Verify that this server supports SSL and that your account settings are correct."
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| Apple Mail Can No Connect To Gmail |
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| Apple Mail Can No Connect To Gmail |
Showing exclamation mark on Gmail Inbox folder is not the only issue with Gmail, Sometimes it keeps asking for password even after entering the right one.It does not send emails, sometimes it can not send or receive both.These problems also occur due to incorrect settings in mail preferences.So we are going to discuss all those possible reasons with there fixes from basics.Below are some common error messages that you might encounter once in a while with your Apple mail.
- There was a problem setting up the Mail account. An unknown error occurred.
- There was a problem setting up the account.Unable to verify account name or password.
- There may be a problem with the mail server or network. Verify the settings for account “Gmail” or try again.
- The server returned the error: The connection to the server “imap.gmail.com” on port 25 timed out.
- The server "imap.gmail.com" cannot be contacted on port 993
- There may be a problem with the mail server or network. verify the settings for account gmail or try again
- The server returned the error: The server "imap.gmail.com" cannot be contacts on port 993.
- Could not connect to this Google IMAP server. Check your network connection and that you entered the correct information in the Account preferences. Also verify that the server supports SSL. If it does not, deselect the "Use SSL" checkbox in the Advanced tab of the Account preferences.
- TS3899 Cannot get mail - the mail server "imap.gmail.com" is not responding. The correct account info is in Mail settings. How do I resolve?
- Google Account: Sign-In attempt blocked
Troubleshooting Steps to fix Gmail Connectivity issue with Apple Mail
1. Make sure the Google Password is correct
First sign into the web version of Gmail at https://mail.google.com on the device where you are setting up your email client.Once youÕre signed in, Go to the Mail menu at the top and select preferences then click on Account on the new preferences window and type in the same password in the password box.
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| Apple Mail Can No Connect To Gmail |
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| Apple Mail Can No Connect To Gmail |
After correcting the password close this preferences window and reopen the mail to see if Gmail works.If it does not, move to Step 2.
2. Make sure the mail server settings are correct
Sometimes the settings in Apple Mail preferences get altered somehow resulting in mail not connecting.So open the mail preferences window again as opened in Step-1.Check the incoming mail server address and go to the advance tab to check the port no and if the SSL is checked.Match the settings in preferences window with the correct one mentioned below for incoming and outgoing mail server.
 |
| Apple Mail Can No Connect To Gmail |
Gmail Mail Server Settings
Incoming Mail (IMAP) Server - Requires SSL
Server : imap.gmail.com
Port: 993
Requires SSL:Yes
Incoming Mail (POP3) Server - requires SSL
Server: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL
Server: smtp.gmail.com
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465
Server timeouts Greater than 1 minute, we recommend 5
Full Name or Display Name: [your Full name]
Account Name or User Name: your full email address (including @gmail.com or @your_domain.com)
Email Address: your email address (username@gmail.com or username@your_domain.com)
Password: your recent Gmail password
3. Make sure the imap / pop is enabled for your account
- Sign in to Gmail.
- Click the gear on the top right
.
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| Apple Mail Can No Connect To Gmail |
- Select Settings.
- Click Forwarding and POP/IMAP.
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| Enable imap and pop for Gmail |
- Select Enable IMAP/POP.
- Click Save Changes.
Now go to the Apple mail and check if the Gmail is sending/Receiving emails.If it still does not work move on to next Step 4.
4. Create an app specific password if you have the 2-Step verification turned on
2-Step verification adds an extra layer of security.Most people only have one layer Ð their password Ð to protect their account. With 2-Step Verification, if a bad guy hacks through your password layer, hell still need your phone or Security Key to get into your account.
2-Step verification sends an authentication code to mobile device immediately after entering the Google Account password.Depending on how you opted to receive the code, by one-time code from the Google Authenticator app on your smartphone or via text message or phone call. You then enter the code to successfully sign in.
To use 2-Step Verification and security keys you must have a mobile phone that can receive the verification code via text message or phone call, or an Android, BlackBerry, or iPhone. These devices use the Google Authenticator mobile app to generate the verification code.
If youve turned on 2-Step Verification for your account, you might need to enter an App password instead of your regular password.An App Password allows 2-Step Verification users to access their account from apps or devices that do not support verification codes.
To create an App password, follow these steps:
- Visit your App passwords page. You may be asked to sign in to your Google Account.
- At the bottom, Click Select app and choose "Mail."
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- Click Select device and choose "Mac."
- Click Generate.
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| Generate App Password for Gmail |
- Follow the instructions to enter the App password (the 16 character code in the yellow bar) on your device.
- Simply Copy this password in yellow bar and Click Done.
- Go to the password box in Mail preferences and paste it their and close the mail preferences window.Click save if it asks.
- Reopen the Apple Mail and it should be working fine.
If this still does not fix your problem then move on to next Step-5.
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If you have iOS 8.3 on your iPhone or OSX 10.10.3 on your Mac, you will no longer have to use App passwords to use 2-Step Verification.
5. Make sure the App is not checking for new mails more than once in every 10 minutes
Make sure your Apple mail app isnt set to check for new emails too often. If your Apple mail app checks for new messages more than once every 10 minutes, the appÕs access to your account could be blocked.
To verify the settings go to the Mail preferences as shown in Step-1 and select General on the top.
 | |
|
6. Unblock the Application Access to your Google Account
When youre trying to access your Gmail account for your business or personal use, you may encounter an error that reads "web login required," or "invalid credentials," which prevents you from accessing your account.This problem may stem from the server accessing your Gmail more than once every 10 minutes
As a security precaution, Google may prevent an application from accessing your account if its the first time, this application sign in to your account, or if its attempting to sign in from a new location.If you want to allow this application to access your account, you need to reset the CAPTCHA security characters set for your account.
To Reset CAPTCHA and allow your App, access to your Google Account
- Navigate to the Google Display Unlock CAPTCHA page . If you are trying to log in to your Google Apps account for your business or website, instead type "https://www.google.com/a/yourdomain.com/UnlockCaptcha" into the browser bar of the problematic device, replacing "yourdomain" with the domain for your website.
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| Apple Mail Can No Connect To Gmail |
- Click the Continue button below
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| Apple Mail Can No Connect To Gmail |
- Sign in using the application you want to authorize access to your Gmail account within the next ten minutes. Google will remember the application after it signs in, and will allow it to access your account in the future as long as it uses the correct password.
Google may block sign-in attempts from some apps or devices that do not use modern security standards. Since these apps and devices are easier to break into, blocking them helps keep your account safe.
To Allow less secure app to access your account..
- Go to the "Less secure apps section" in My Account.
- Next to "Access for less secure apps," select Turn on. (Note to Google Apps users: This setting is hidden if your administrator has locked less secure app account access.)
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| Turn Access to less secure App On |
Now Close all open windows and reopen Mail app to see if Gmail works.If it still does not work move to next Step-8.
8. Delete the expired/revoked certificates and old password entry saved in Keychain
If you still cant sign in to your Gmail account, and get the "password incorrect" or similar error then it might be caused by the old password entry saved in Keychain.
Delete any expired/revoked certificates and old password entry in Keychain Access along with anything associated with gmail.com.
- Go to /Applications/Utilities - launch Keychain Access
- Search for imap.gmail.com and delete the entry for that (presuming you connect via IMAP, otherwise search for pop3.gmail.com)
- Repeat for smtp.gmail.com
